وظائف شاغرة بالسعودية مطلوب "Sr. Officer – SME Relationship (Tele) - Bupa Arabia" للعمل Jobs in Saudi Arabia

Elmasry الأربعاء، 27 فبراير 2019 0 comments
وظائف شاغرة بالسعودية مطلوب "Sr. Officer – SME Relationship (Tele) - Bupa Arabia" للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Sr. Officer – SME Relationship (Tele) - Bupa Arabia" للعمل Jobs in Saudi Arabia












Role Purpose



To manage a portfolio of clients with a client size base of  6000 lives and / or revenue of 10 million SR and maintain a 80% retention in order to achieve profitability within BA strategy and values




 















































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Key Accountabilities



Key Activities / Decision Areas



1



Consistently Achieve retention as per AOP



·         Building , maintaining and enhancing relationship with clients to develop long term satifaction


·         Meet weekly sales calls and complete reporting in a timely manner


·         Handle customer needs with reliability and be responsive in providing prompt service


·         Use proactive communication and effectively seek a resolution for a bad experience



2



Maintain a positive contribution in profits  to the overall revenue



·         Renew with the proposed prices (increase) to ensure we have a positive contribution


·              


·         Propose (different possible solutions) (product change) that can offer price relief to clients and impove value proposition


·         Analyze and understand commercial and technical results to negotiate with clients price increase



3



Sales & CRM  Administration



·         Manage the entire sales process in line with the sales strategy and in strict adherence to the defined stages of the sales pipeline.


·         Ensure full compliance with all internal processes including accurate and timely maintenance of CRM records (SAGE)


·         Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has


·         Provide accurate reports and forecasts on activity and sales performance as and when required by management



4



Understand Market and competitor activity



·         Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency)  and CCHI (Corporate Council for health insurance)


·         Go online regularly to SAMA and CCHI and stay up to date about market updates


·         Look at competitors websites to compare against ours and identify gaps


·         Follow SAMA and CCHI rules and regulation


·             



5



Relationship and Communication



·         Build effective relationships both within and outsdie the department


·         Seek input from and maintain effective ongoing communication with others


·         Manage conflict to ensure least disruption to organization



6



Compliance



·         Comply  100% with the rules and regulation of SAMA and CCHI


·         Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations and product


·         Comply with company internal rules and regulation


·         Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing



7



Manage Debtor Book of the portfolio



·         100% compliance with Bupa Arabia credit control policy


·         Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension


·         Ensure premiums are collected and support collection team in communication with clients


·         Align customer financial position with collection team and Finance




Job Details

Posted Date: 2019-02-26
Job Location: Riyadh, Saudi Arabia
Job Role: Sales
Company Industry: Other

Preferred Candidate

Career Level: Entry Level
Gender: Female
Nationality: Saudi Arabia
Degree: Bachelor's degree

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