404
نعتذر , لا نستطيع ايجاد الصفحة المطلوبة
  • العودة الى الصفحة الرئيسية
  • وظائف شاغرة بالسعودية مطلوب "CAFM & Helpdesk Manager - King Abdulla Economic City - EFS Facilities " للعمل Jobs in Saudi Arabia

    وظائف شاغرة بالسعودية مطلوب "CAFM & Helpdesk Manager - King Abdulla Economic City - EFS Facilities " للعمل Jobs in Saudi Arabia

    وظائف شاغرة بالسعودية مطلوب "CAFM & Helpdesk Manager - King Abdulla Economic City - EFS Facilities " للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "CAFM & Helpdesk Manager - King Abdulla Economic City - EFS Facilities " للعمل Jobs in Saudi Arabia

    The Purpose of the CAFM & Helpdesk Manager:


    • To provide a professional and efficient CAFM Service to the Operations Department and to provide sufficient and effective Helpdesk Facility as per client/customer requirement.


    Responsibilities / Duties


    General
    • Ensure all Reactive/Request/Complaint from customers are log in timely manner.
    • Manage upgrades and addition of new clients and licenses to existing systems.
    • Manage the Operation and support ongoing use of CAFM Systems for both Helpdesk and Operations.
    • Manage all communications to GROUP IT for master upload for new Projects/Property acquired.
    • Identification of Functional Locations.
    • Alignment of Service Lines & SLAs as per contract requirement.
    • Alignment of Assets vs Functional Locations.
    • Ensure PPM Frequencies are aligned.
    • Ensure CAFM based Store Management
    • Configure new CAFM Systems. Populate new CAFM systems with data.
    • Design & implement client-specific reports.
    • Commission systems and train users.
    • Support Projects for any IT Recommendation & Requirement.


    Operations
    • FCR is properly addressing the customer's need the first time they call.
    • Pro-actively coordinate resource needs and ensure works are executed in accordance with SLA’s.
    • Ensure CAFM is utilized to its maximum capacity.
    • Daily tasks log & call monitoring.
    • Ensure Critical Items are escalated promptly.
    • ASA monitoring.
    • Ensure Accuracy of Information log onto CAFM.
    • Consistently and efficiently manage Helpdesk workflow processes and work orders generated by CAFM System.
    • Ensure subordinates have the required skills to provide first and second line support.
    • Ensure MEP workflow processes are tracked, monitored and implemented on a continuous basis.
    • Ensure consistent updating and maintenance of the CAFM system.
    • Proactively monitor and take corrective action on outstanding PPM and reactive maintenance calls
    • Coordinate job responsibilities and develop beneficial partnerships with Operations, Helpdesk
    • Provide efficient first and second level support of internal CAFM system users.
    • Monitoring and driving monthly Client KPI & SLA Performance Scores
    Financial
    • Responsibility for all Operational Costs associated with Service Line expenditure, both Opex & Capex, as defined within Select FM Business Plan.
    • Responsibility for budgets, spend approvals and department financial reporting.
    • Responsibility for financial penalties incurred through KPI failures associated with individual Service Lines.
    • Contribute to Project cost-buildup when bidding for new projects within KAEC. This include all costs associated with staffing, spares, consumables, tools & equipment
    Service Delivery
    • Monitor daily work schedule
    • Ensure all calls/mails meet required AHT.
    • Ensure zero backlog on emails and zero abandon calls.
    • Escalation of Official Complaints and Critical Items
    • Alignment of Training & Development for CAFM, Helpdesk Team and Operations.
    • Identification and analysis of Operational Risk.
    • Develop SOPs & Transfer Sheets for Helpdesk & Other Services use; and updating whenever required.
    • Recommendation for Improvement and implementation
    People Management
    • Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team.
    • Monitor and evaluate performance levels of employees. Proactively identify opportunities to improve performance Indicators.
    • Strong teamwork ethic and promotion of customer service excellence.
    • Demonstrate leadership and management skills. Drive change management and reduce costs.
    • Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’.


    General Key Performance Indicators (KPIs)
    • Accuracy of projects planning & scheduling.
    • Accurate estimation of cost involved in phases/milestones.
    • Actual cost for phase against estimated cost.
    • Actual projects margin compared to bid projects margin.
    • Establish risk management and compliance with the same.
    • Establishment of and compliance with corporate policies & procedures.
    • Identify critical phases/activities and put processes in place to manage the risk.
    • Preparation of work break-down linking project milestones with activities to be done.
    • Maintain agreed gross profit margins.
    • Profitability by product line.
    • Total reduction in operating cost.
    • Total value of contract claims settled against estimated settlement amount.
    • Trends in budget to actual performance.
    • Trends in initial work plan to actual delivery timeframe.
    • Utilization of project resources.
    • Variation of estimated vs. actual cost.
    • Client relation, satisfaction and meeting KPIs

    Job Details

    Posted Date: 2019-01-14
    Job Location: Jeddah , Saudi Arabia
    Job Role: Information Technology
    Company Industry: Facilities Management

    Preferred Candidate

    Career Level: Management
    Degree: Bachelor's degree

     Jobs in Saudi Arabia وظائف المملكة العربية السعودية


    Apply for the job" CAFM & Helpdesk Manager - King Abdulla Economic City - EFS Facilities " Click here
    جميع الحقوق محفوظة ل رائج نت
    2017