The Application Support Manager will be responsible for the day-to-day support of all enterprise applications as well as the management of daily activities of the Application Support Team. The successful candidate should have experience supporting a complex, high availability application portfolio and demonstrate a passion for technology and collaborative problem solving. The position requires in-depth technical skills, knowledge of industry best practices, IT service management, and a passion for continuous improvement. The candidate will lead Level 2 & 3 support for a variety of mission critical applications geared towards measurable improvements in application uptime, recovery, and supportability.
Responsibilities
• Establish, improve, and maintain operational procedures, policies, reporting and standards for assigned work areas
• Document and provide guidance to Application Support Team members on application deployment, change, and incident management processes
• Participate in and manage assigned critical incidents to resolution including completion of root cause analysis
• Participate and/or perform application or system upgrades
• Support and maintain packaged applications
• Manage, coach, and develop new and existing team members into a cohesive, collaborate team
• Assesses opportunities for application and process improvement
• Leverage ITSM toolset to continuously improve how systems are being monitored and supported
• Coordinate Release Implementation and support; including managing Permits to Operate
Job Details
| Posted Date: | 2018-11-07 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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