We're running an Online Hiring Event every Saturday to hire L2 Customer Support Architects ($60K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.
You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.
Job Details
Posted Date: | 2018-11-06 |
Job Location: | Cairo, Egypt |
Job Role: | Information Technology |
Company Industry: | Information Technology; Computer/Software; Telecommunications |
Monthly Salary: | US $5,000 |
Preferred Candidate
Career Level: | Mid Career |
Degree: | Bachelor's degree |
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