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وظائف شاغرة بالسعودية مطلوب "Application Support Manager - Tatweer Educational Technologies " للعمل Jobs in Saudi Arabia

وظائف شاغرة بالسعودية مطلوب "Application Support Manager - Tatweer Educational Technologies " للعمل Jobs in Saudi Arabia Job Details : وظائف شاغرة بالسعودية مطلوب "Application Support Manager - Tatweer Educational Technologies " للعمل Jobs in Saudi Arabia

The Application Support Manager will be responsible for the day-to-day support of all enterprise applications as well as the management of daily activities of the Application Support Team. The successful candidate should have experience supporting a complex, high availability application portfolio and demonstrate a passion for technology and collaborative problem solving. The position requires in-depth technical skills, knowledge of industry best practices, IT service management, and a passion for continuous improvement. The candidate will lead Level 2 & 3 support for a variety of mission critical applications geared towards measurable improvements in application uptime, recovery, and supportability.



Responsibilities
• Establish, improve, and maintain operational procedures, policies, reporting and standards for assigned work areas
• Document and provide guidance to Application Support Team members on application deployment, change, and incident management processes
• Participate in and manage assigned critical incidents to resolution including completion of root cause analysis
• Participate and/or perform application or system upgrades
• Support and maintain packaged applications
• Manage, coach, and develop new and existing team members into a cohesive, collaborate team
• Assesses opportunities for application and process improvement
• Leverage ITSM toolset to continuously improve how systems are being monitored and supported
• Coordinate Release Implementation and support; including managing Permits to Operate

Job Details

Posted Date: 2018-11-07
Job Location: Riyadh, Saudi Arabia
Job Role: Information Technology
Company Industry: Information Technology

Preferred Candidate

Career Level: Management
Nationality: Saudi Arabia
Degree: Bachelor's degree

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